Catering to culture makes clients feel at home
As the city of Toronto becomes more multilingual, so do the lawyers at Carranza LLP.
In a new video on AdvocateDaily.com, Toronto personal injury lawyer Juan Carranza says the city has evolved immensely over the last five decades.
“In over 50 per cent of the homes, families speak another language other than English,” he says. “This means our society has changed significantly, so what about the law firms? The law firms have to adapt.”
Carranza, principal of Carranza LLP, says communicating effectively is key to making clients feel at home.
“We assemble teams of professionals that are either fluent in the client’s own language or are a perfect cultural match,” he says. “That’s going to go a long way to reduce anxiety for your client and facilitate the trust that is essential between a client and the lawyer.” Watch Video