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Juan Carranza tells Law Times the idea for the personal injury firm to get ISO-certified arose as a result of a resolution made during the formation of the firm’s 2005 strategic plan.
“We had discussions afterwards as to whether it was appropriate given that it is regarded as being more akin to motor vehicle manufacture than to the service industry but we realized that we use a number of processes and we didn’t know how effectively they were working,” says Carranza, principal of Carranza LLP. “ISO certification is a tool that helps us figure out if what we are doing is an effective way of meeting our obligations to clients.”
The firm is the only ISO-certified personal injury firm in Canada. Read Law Times Story